Common Problems - Podium

Below are a list of the most Common Problems you may encounter when using Podium. If you can't find the answer to your query please call Support on 0845 404 0000.

When I install Podium I receive ‘error 1308: Source file not found’

Applies to build(s): 1.1.0.1383

Please uninstall Podium and contact Technical Support on 0845 404 0000 to obtain an updated build to resolve this issue.

When I upgrade from build 1.1.0.1383 to build 1.1.1.1428 via Group Policy the installation hangs at ‘Installing managed software’

Please contact Technical Support on 0845 404 0000 to obtain an updated build to resolve this issue.

When I open Podium I receive the error ‘The application failed to initialize properly (0xc0000135)’

Either Microsoft .NET Framework 2.0 is not installed or there is an existing problem with it which is causing it not to function correctly. If it is already installed then try uninstalling then reinstalling it. If it isn’t installed at all and Podium didn’t install it when it ran its setup then run dotnetfx20.exe from the Podium CD.

When I run ‘Can I FTP’, ‘Can I HTTP’ or ‘Test connection’ I receive the error ‘The server timed out after 60 seconds. Please try again’

Applies to build(s): 1.0.1.1195, 1.1.0.1383, 1.1.1.1428, 1.2.0.1502

This is a problem which has been identified with the tests not responding correctly and is not usually an indication that there is a problem with FTP or HTTP. If any of these tests report a timeout then try publishing a podcast in Podium, which should be successful.

When I run ‘Test connection’ on the FTP tab I receive the error ‘You failed to connect to the specified FTP site!’

There are three reasons why this might occur:

1. The FTP address is incorrect

If you are using RM Lightbox hosting then check that the FTP address is ftp.podiumpodcasting.com

2. FTP access is blocked over your network or Internet connection

You may need to speak to your network administrator about FTP access and supply them with the details below (RM Lightbox hosting) in order for them to enable Podium to connect to our server.

Server address: ftp.podiumpodcasting.com
FTP mode: Passive
Ports: 21 (control connection), random between 5001-65535 (data connection)

Alternatively you can upgrade to build 1.2.0.1502 of Podium here and switch to HTTP upload instead of FTP. This is only possible with RM Lightbox hosting and the details you require are, apart from the address the same as your FTP details. The HTTP address needs to be http://www.podiumpodcasting.com/http/podcastmanagement.asmx

3. The FTP server is incorrectly configured (non RM Lightbox hosting)

Please refer to the documentation of your FTP server in order to correctly configure it.

When I run ‘Test connection’ I receive the error ‘Can't create directory. Permission denied.’ or a similar varient.

This issue can occur when there is no write permission on the directory you are using to store your podcasts. Please consult the documentation of your FTP server in order to correctly configure the appropriate folder to have write access. Depending on the FTP server you are using you may need to set the write permission on the folder directly, via the Operating System and not in the FTP server settings.

When I publish I receive ‘An unknown error has occured’ or ‘There was a problem publishing this podcast. Please check your options’, even though the FTP tests were successful

Applies to build(s): 1.0.0.1090, 1.0.1.1195, 1.1.0.1383, 1.1.1.1428, 1.2.0.1502

It’s likely that it is failing before the FTP process and that it cannot export the MP3 that is to be uploaded. To make sure try exporting the audio via the export button on the sound toolbar, if that fails with ‘An unknown error has occured!’ or ‘A required registry key was not found’ then follow the instructions below.

Please download and run the appropriate reg file below, for your version of Windows.

Windows XP - here
Windows Vista / Windows 7 - here
Windows Vista / Windows 7 (x64) - here

I have made a podcast but I am unable to publish it as the publish button is disabled

There are three possible scenarios where this could occur:

1. If you have one episode check that it contains all of the relevant information so that it can be published. At a minimum you require a podcast title, episode title and some audio to be able to publish.
2. The episode has been set so that it will not publish. Click on the episode button (the word episode) and make sure that the episode that you want to publish has a tick in its checkbox.
3. If you are adding a new episode to an existing project and have entered the relevant information as per scenario 1 then check that the previous episodes meet the criteria of scenario 1, it’s common that the audio is removed in previous episodes to keep the project size down but old episodes still require their audio.

When I click on the record button I receive the error ‘A suitable audio compressor could not be found’ or ‘A required registry key was not found, this may be caused by other third party software.’

Applies to build(s): 1.0.0.1090, 1.0.1.1195

Please download and run the appropriate reg file below, for your version of Windows.

Windows XP - here
Windows Vista / Windows 7 - here
Windows Vista / Windows 7 (x64) - here

When I click on the record button I receive ‘An unknown error has occurred!’

Applies to build(s): 1.1.0.1383

Either the Ogg Codecs which Podium utilises are not installed or they are installed but are not functioning correctly. Check in Add/Remove programs to see if 'oggcodecs 0.73.1936' is listed. If they are installed then uninstall them, then browse onto the root of the Podium CD and run oggcodecs_0.73.1936.exe to install them again. If they are not installed in the first place then install them in the same way as previously described.

I have recorded some audio via a microphone but it didn’t generate a waveform and I cannot hear anything on playback

This is probably due to the fact that the recording volume is very low:

If you are using a USB microphone then browse to Sounds & Audio Devices in Control Panel and select the Audio Tab. Ensure that the microphone is selected in the default device for recording dropdown, click the Volume button and ensure that the volume is at 100%, then try again.

If you are using a microphone that plugs into the sound card then browse to Sounds & Audio Devices in Control Panel and select the Audio Tab. Ensure that the sound card is selected in the default device for recording, click the volume button, make sure that the appropriate option is selected (Microphone, Line in etc) and ensure that the volume is at 100%, then try again.

If you are still unable to hear recorded audio then try and record from the Windows sound recorder from Accessories >> Entertainment >> Sound Recorder. If this fails then it’s likely that either your microphone has its own volume control and its set to a low volume level or your sound card does not support audio recording.

I have opened an existing project file and the episode that I published is now in an unpublished state and I cannot access the promote dialog

You didn’t save the project file after you published the podcast, so even though the podcast was uploaded the project file didn't save it's publish status. The rule is that whenever you publish an episode you must save the project, particularly after publishing the first episode of a new podcast to avoid Podium giving you a new RSS feed the next time you publish, but you should save any time after you publish.

I have opened an existing project file and receive a ‘Microsoft Visual C++ Runtime Library’ error

Applies to build(s): 1.1.0.1383

This issue will only occur under a specific circumstance, please upgrade to build 1.2.0.1502 here to prevent this issue from occuring again. Please note that you require your existing version of Podium to be installed before applying the upgrade.

Any existing project files that deliver this error are unfortunately unrecoverable.

I have opened an existing project file and some of the audio from the episodes or chapters has disappeared

Applies to build(s): 1.1.0.1383

Please upgrade to build 1.2.0.1502 here to prevent this issue from occuring again. Please note that you require your existing version of Podium to be installed before applying the upgrade.

The audio that has disappeared from the project file cannot unfortunately be recovered.

I have copied the RSS feed into Internet Explorer but all I see is code

To be able to view RSS feeds you will require Internet Explorer 7 as this is the only version that contains an RSS reader. Our RSS feeds will not work with Internet Explorer 6 or below as those versions do not contain an RSS reader.

I have copied the RSS feed in iTunes or other aggregator but it does not retrieve the podcast

You need to ensure that the web address is correct in Podium Options. If you are using RM Lightbox hosting and you are using the details printed the licence card or welcome email then you should not have this problem.

If you are using RM Lightbox hosting and have created your own podcast folder then the web address needs updating to look in that folder for the podcasts and their RSS feeds. So if you created a podcast folder called /podcasts/ then you need to add podcasts/ onto the end of the web address so that it becomes http://www.podiumpodcasting.com/~username/podcasts/.

If you are not using RM Lightbox hosting then it’s up to you to enter the correct web address that will link directly to your podcast directory on the server.

Once you have made the necessary changes you can simply re publish any existing podcasts and it will correct the RSS feed, if you then copy that feed into your aggregator it should retrieve the podcast.

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